Shipping policy

We operate Monday through Friday, excluding holidays. Orders typically take 1-3 business days to be processed after they are received. However, during sales events, orders may take up to 2 weeks to be shipped. After they are shipped, deliveries will typically arrive 1-2 days to Southern California and 2-3 days to Northern California (excluding weekends). 

We use UPS to ship Vine & Cellar Reserve orders. Title and risk of loss pass to you upon our transfer of the products to the Courier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. Couriers may have their own additional terms and conditions that apply to shipments conducted by them, all shipments will be subject to the respective Courier’s terms and conditions, along with these Terms. Please access the specific Courier’s terms and conditions to understand them fully.

Please note that someone 21+ will need to be home to sign for the delivery. If the Courier is not able to deliver the product after three attempts and your order is returned to sender, we will refund the value of the product in your order less the shipping fee cost. A 10% restocking fee may also be charged.

If you wish to cancel an order placed through Vine & Cellar Reserve, you must do so within 30 minutes of placing your order by emailing us at Vine.Cellar@VineCellarReserve.com. Cancelled orders may be subject to a 10% restocking fee.  

As of the October 7, 2025, shipment holds will no longer be available or accepted. If you previously selected a shipping hold for up to 14 days for an order, that hold will be lifted, and we will contact you to arrange for delivery of your order within two weeks of October 7, 2025.

Please refer to our Terms of Use for our full policy details.