Refund policy

Returns: By law, we are only allowed to accept returns of alcoholic beverages if they were (i) purchased or received in error or (ii) damaged when received. No other returns or requests for returns will be accepted. If you believe you purchased or received the wrong alcohol product or an alcohol product you didn’t order, or received a damaged product, you may request a return for that specific erroneous product with documentation of your order. Return requests will be accepted or rejected in our sole discretion and may be subject to a 10% restocking fee. Return requests must be made within 30 days of placing your order. Return requests made after that time will be rejected.

Returns are not accepted at any store locations at this time. Alcohol products received in error and damaged products may not be returned to Company store locations. To process a return request for a Vine & Cellar Reserve product, please contact our team by email (Vine.Cellar@VineCellarReserve.com).

Refunds: If your Vine & Cellar Reserve return request is accepted, we will process a refund for the product back to your original form of payment once the returned product is received at our fulfillment center. It may take up to ten (10) days for your refund to be processed and for you to receive the funds in your account or credited back to your card. Decisions regarding returns and refunds by us are final.

Please see our full Terms of Service for details.