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Our team will be glad to help answer your questions. Please let us know if you would like assistance selecting a wine, have questions about a recent order, or want to request a product we don’t have in inventory. You can reach us via email, phone or by using the contact form on this page.
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(657) 315-4860
Monday to Friday: 8:00am - 4:00pm PT
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Top FAQs
View our full list of frequently asked questions here.
How do I check the status of an order?
Select "View your order" on any order or shipping confirmation email to check the status of your order.
Can I cancel my order?
Yes, order cancellations may be made within 30 minutes of placing your order. Please email Vine.Cellar@VineCellarReserve.com to cancel your order. Cancellations may not be made after 30 minutes of placing your order. Cancelled orders may be subject to a 10% restocking fee.
Can I return my order?
By law, we’re only allowed to accept returns of alcoholic beverages if they were purchased in error.
Return requests must be made within 30 days of placing your order. Return requests made after that time will be rejected. Please see full terms for details.
